Shipping policy

Last Updated: 03/18/2025

Thank You for Choosing ResilScents!

We are committed to providing you with high-quality, handcrafted products and a seamless wholesale experience. Below are the details of our shipping and processing policies to ensure transparency and satisfaction.

Processing and Shipping

  • Processing Time: All orders will be processed within 1-3 business days. Please note that processing times do not include weekends or holidays.
  • Shipping: We ship to addresses within the United States. Shipping times vary depending on product type, order quantity, and destination.

Custom Orders

  • All products are custom designed and made to order.
  • Shipping times are estimates and are not guaranteed due to the nature of custom production.

Order Tracking

  • You will receive an email at checkout with tracking information to monitor your package.
  • If you need any assistance or further updates, don’t hesitate to reach out to us for more information.

Shipping for All Sites

We also offer shipping through our online platforms, including:

EU & EEA Shipping Information

We ship to all European Union and European Economic Area countries. Orders are processed within 1–3 business days and shipped via USPS, DHL Express, or FedEx.

Estimated Delivery Times for EU/EEA:

  • Western Europe (Germany, France, Netherlands, Belgium, etc.): 7–14 business days
  • Southern Europe (Italy, Spain, Portugal, Greece, Cyprus, Malta): 10–18 business days
  • Eastern Europe (Poland, Czech Republic, Hungary, Romania, Bulgaria, etc.): 10–21 business days
  • Nordic/Scandinavian countries (Sweden, Denmark, Finland, Norway): 7–14 business days
  • Baltic states (Estonia, Latvia, Lithuania): 10–18 business days

Delivery times are estimates and may vary due to customs processing, carrier delays, or local postal conditions. ResilScents is not responsible for delays caused by customs clearance.

Customs & Import Duties Orders shipped to the EU may be subject to customs duties and import taxes. For orders handled through Shopify Markets Pro, applicable VAT and duties are calculated and collected at checkout — no surprise fees at delivery.

Tracking All EU orders include tracking. You will receive a tracking number via email once your order ships.

Contact Us

If you have any questions, concerns, or issues tracking your package, please don’t hesitate to reach out:

We’re here to ensure your experience with ResilScents Wholesale is as smooth as possible. Thank you for partnering with us!