Privacy policy

Last Updated: 03/18/2025

This Privacy Policy describes how ResilScents Wholesale ("we," "us," "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from resilscentswholesale.com (the "Site") or otherwise communicate with us (collectively, the "Services").

We are a family-owned business committed to protecting your privacy while providing exceptional service to our wholesale partners and customers. Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and notify you of significant changes where required by law.

How We Collect and Use Your Personal Information

To provide our Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.

We may use information we collect about you to:

  • Communicate with you.
  • Provide the Services.
  • Comply with legal obligations.
  • Enforce applicable terms of service.
  • Protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The personal information we collect depends on your interaction with our Site and Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

This includes:

  • Contact Information: Name, address, phone number, and email address.
  • Order Information: Billing and shipping addresses, payment confirmation, and order details.
  • Account Information: Username, password, and security questions.
  • Shopping Information: Items viewed, added to your cart, or saved to your wish list.
  • Customer Support Information: Any details provided when contacting us for assistance.

Information We Collect Automatically

We use cookies and similar technologies to collect Usage Data, such as:

  • Device and browser information.
  • IP address.
  • Interaction data with our Site and Services.

Information We Obtain from Third Parties

We may collect information about you from:

  • Vendors and Service Providers: Such as Shopify, our payment processors, and shipping partners.
  • Marketing and Advertising Partners: To improve our Services and provide tailored advertisements.

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing Products and Services:

  • Process orders, facilitate shipping, and provide customer support.
  • Manage your account and purchases.
  • Enable product reviews and returns.

Marketing and Advertising:

  • Send promotional communications via email or other channels.
  • Tailor ads and recommendations based on your preferences.

Security and Fraud Prevention:

  • Detect, investigate, and address potential fraudulent or malicious activity.

Communication:

  • Respond to inquiries and provide updates about your account or orders.

Cookies

We use cookies to enhance your experience, run analytics, and deliver personalized content. For more information, visit Shopify's Cookie Policy.

How We Disclose Personal Information

We may share your information with:

  • Service Providers: Such as payment processors, IT services, and shipping partners.
  • Marketing Partners: For tailored advertising.
  • Affiliates: Within our corporate group for operational purposes.
  • Legal and Compliance: To comply with legal requirements or enforce our rights.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Access: Request access to the personal information we hold about you.
  • Deletion: Request the deletion of your personal information.
  • Correction: Correct inaccurate personal information.
  • Opt-Out: Opt out of the "sale" or "sharing" of personal information for targeted advertising.

You may exercise these rights by contacting us using the details below.

Children’s Data

Our Services are not intended for individuals under 16. If you believe a child has provided us with personal information, please contact us immediately.

Data Security and Retention

We take reasonable measures to protect your data but cannot guarantee absolute security. We retain your information only as long as necessary for business, legal, and operational purposes.

International Users

Your data may be processed in the United States or other countries where we operate.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: