Privacy Policy

Last Updated: 03/18/2025

This Privacy Policy describes how ResilScents ("we," "us," "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from resilscentswholesale.com, ResilScents.com, Etsy, TikTok, or any other platform where we sell our products (collectively, the "Services"). This policy applies to all platforms where we conduct business, whether for wholesale or retail customers.

As a close-knit, family-owned business, we are committed to protecting your privacy. Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website, update the "Last Updated" date, and notify you of significant changes where required by law.

How We Collect and Use Your Personal Information

We collect personal information about you to provide our Services, improve your experience, and fulfill our commitments to you, whether you are a retail customer or a wholesale partner. Below, we outline how we collect and use your information.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and Services:

Information You Provide Directly:

  • Retail and Wholesale: Name, email address, phone number, billing/shipping address.
  • Retail: Order details, purchase history, payment confirmation, and account information (e.g., from Etsy, TikTok, or ResilScents.com).
  • Wholesale: Business name, resale tax ID, proof of business registration, and wholesale account details.

Information We Collect Automatically:

  • Usage Data: Information about your device, browser, IP address, and how you interact with our Site or Services.
  • Cookies: We collect data through cookies to personalize your experience, run analytics, and support advertising. You can control cookie preferences through your browser settings, but disabling cookies may impact some features of the Site. For Shopify cookies, please see Shopify's Cookie Policy.

Information from Third Parties:

  • Retail: Payment processors (e.g., Shopify, Etsy, TikTok) to process payments and fulfill orders.
  • Marketing Partners: To deliver personalized ads on platforms like Etsy, TikTok, and through other marketing channels.

How We Use Your Personal Information

We use your personal information to:

  • Process and fulfill orders, including payment, shipping, and product delivery.
  • Provide customer support and answer inquiries.
  • Communicate wholesale pricing, account details, and updates.
  • Improve our Site, products, and overall customer experience.
  • Prevent fraud and ensure the security of our Services.

Wholesale Inquiries and Registration

To access wholesale pricing and place wholesale orders, you may need to provide additional details such as your business name, resale tax ID, and proof of business registration. This helps us verify your account and ensure compliance with our wholesale policies.

How We Share Personal Information

We may share your information with the following parties:

  • Service Providers: Payment processors, shipping companies, IT providers, and other necessary third-party services.
  • Marketing Partners: To deliver tailored advertising and promotions.
  • Legal and Compliance: To comply with legal obligations or enforce terms of service.

We do not sell sensitive personal information or use it for inferring characteristics.

Your Privacy Rights

Depending on your location, you may have rights such as:

  • Access to or correction of your personal information.
  • Deletion of your data, subject to legal and contractual obligations.
  • Opt-out of certain data processing activities, such as targeted advertising.

You can exercise these rights by contacting us using the details below.

Children’s Data

Our Services are not intended for children under the age of 16. If you believe we have collected personal information from a child, please contact us immediately to request deletion.

Data Security and Retention

We take steps to protect your personal information, but cannot guarantee absolute security. Personal data is retained only as long as necessary for our business and legal purposes.

International Users

By using our Site, you acknowledge that your personal information may be transferred to and processed in the United States or other countries.

Contact Us

If you have any questions or would like to exercise your privacy rights, please contact us: